SoftRevive Warranty Policy
At SoftRevive, we stand behind every product we sell.
All items are backed by the official manufacturer warranties listed below, ensuring quality, protection, and long-term support.
Coverage applies to the original purchaser only and requires proof of purchase.
For warranty service, please email support@softrevive.com with your order number, product details, and photos of the issue.
Golden Designs
5-Year Limited Warranty
Covers: wood, structure, heating elements, and electronic components against defects in materials and workmanship.
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Residential: 5 years (heating/electronics), 1 year (wood structure)
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Commercial: 1 year (all components)
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Indoor use only — outdoor installation or modification voids coverage.
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Labor not included; parts only.
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Proof of purchase required; non-transferable.
VibePlate
Limited Lifetime Warranty (Home Use)
Covers the frame and structural components against defects for the life of the product under normal residential use.
Excludes misuse, abuse, normal wear, and unauthorized modifications.
Claims must include photos and order details.
SoftRevive coordinates with VibePlate for replacement or repair if approved.
Dynamic Cold Therapy
1-Year Limited Warranty
Covers:
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Polycarbonate Insert — 1 year
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Wooden Shell & Trim — 1 year
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All Other Components — 1 year
Excludes damage from misuse, freezing, poor water maintenance, or improper storage.
Customer pays return shipping for inspection.
Coverage applies to the original purchaser only.
Therabody
1-Year Limited Warranty (Devices)
90-Day Limited Warranty (Accessories)
Covers manufacturing defects under normal use.
Excludes cosmetic wear, misuse, unauthorized repairs, and non-Therabody branded items.
SoftRevive assists in coordinating claims with Therabody’s warranty team.
Products must be shipped in original packaging when returned.
Elina Pilates
Limited Warranty by Component
Covers defects in materials and workmanship under normal use.
Warranty valid only for the original purchaser and when proper maintenance (such as spring replacement every 2 years) is followed.
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Springs & Moving Parts: up to 2 years
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Upholstery: 90 days
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Normal wear, improper installation, or commercial misuse voids coverage.
SoftRevive works directly with Elina Pilates for all repair or replacement claims.
Core Collab
10-Year Frame Warranty
All Core Collab reformers are backed by a 10-year warranty on the frame.
Coverage applies to defects in materials or workmanship under normal use.
Additional warranty information and component coverage are available upon request.
Need Assistance?
For warranty claims, verification, or replacement part requests, contact:
📧 support@softrevive.com
🌐 www.softrevive.com
SoftRevive and its brand partners are committed to providing exceptional post-purchase support and ensuring your equipment performs for years to come.