Privacy policy

Last updated: January 15, 2026

SoftRevive LLC ("company", "we," "our," or "us") operates this store and website (https://softrevive.com), including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our Services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Definitions

Personal Information: Information that identifies or can reasonably be linked to you (e.g., name, email, address, payment details).

Device: Any internet-connected device used to access our Services.

Cookies: Small files stored on your device to enhance your browsing experience.

Third-Party Services: External partners that help us operate our business (e.g., Shopify, payment processors, shipping providers).

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

A. Information You Provide

Name, email address, phone number
Billing and shipping address
Account login credentials
Order details and purchase history
Communications (customer support inquiries, messages)

B. Payment Information

Payment method details (processed securely via third-party providers)
Transaction confirmations

We do not store full credit card details on our servers.

C. Automatically Collected Information

IP address
Browser and device type
Usage data (pages visited, time spent, interactions)
Cookies and tracking technologies

D. Optional Wellness Information

If you voluntarily provide information related to wellness, recovery, or product preferences, we may use it only to improve recommendations.

Important: We do not collect or store medical records and do not provide medical advice.

3. How We Collect Information

We collect personal information:

Directly from you (orders, forms, account creation)
Automatically (cookies, analytics tools)
From service providers and partners
From third-party integrations (e.g., payment gateways)

4. How We Use Your Information

We use your information to:

Provide Services

Process orders and payments
Deliver products and manage shipping
Handle returns, exchanges, and warranties

Improve Your Experience

Personalize product recommendations
Optimize website performance
Analyze customer behavior

Customer Support

Respond to inquiries
Provide assistance before and after purchase

Marketing & Communications

Send emails, SMS, or promotions (with opt-out options)
Display relevant ads on our site and other platforms

Security & Fraud Prevention

Verify transactions
Detect and prevent fraudulent activity

Legal Compliance

Comply with applicable laws and regulations
Respond to lawful requests from authorities

5. Health & Wellness Disclaimer

SoftRevive LLC offers wellness and recovery equipment.

Our products and content are not intended to diagnose, treat, cure, or prevent any medical condition.
Any wellness-related information you provide is used solely to improve your shopping experience.
Always consult a qualified healthcare professional before making health-related decisions.

6. How We Share Your Information

We may share your information with:

Service Providers

Shopify (hosting and platform services)
Payment processors (e.g., Shopify Payments, PayPal, financing providers)
Shipping and logistics partners
Analytics and marketing tools

Business Partners

Advertising and marketing platforms (for relevant promotions)

Legal & Compliance

Government authorities if required by law
In case of mergers, acquisitions, or business transfers
We do not sell your personal information for money. However, certain cookies, pixels, analytics, or advertising tools may be considered “sharing” under applicable privacy laws.

7. Shopify & Payment Processing

Our store is powered by Shopify. Your data may be processed through Shopify’s secure infrastructure and shared with their partners to provide services. For more details: https://privacy.shopify.com

Payment transactions are handled by secure third-party providers. We do not store full payment details.

8. Cookies & Tracking Technologies

We use cookies, pixels, tags, and similar technologies to support and improve your experience on our Website.

These technologies may help us:

Remember your preferences and cart items
Improve website performance and functionality
Understand how visitors use our Website
Support fraud prevention and security
Provide personalized recommendations and relevant advertising
Measure the performance of our marketing campaigns

Some of these tools may be provided by third-party service providers, such as Shopify, Google, Meta, or similar analytics and advertising platforms.

Managing Cookies

You can control, block, or delete cookies through your browser settings. Some features of our Website may not function properly if cookies are disabled.

9. Data Retention

We retain personal information only for as long as necessary to provide our Services and for legitimate business, legal, and compliance purposes.

This may include retaining information to:

Fulfill orders and provide customer support
Process returns, refunds, warranties, and delivery claims
Maintain order and transaction records
Meet tax, accounting, and legal obligations
Prevent fraud and protect the security of our Services
Resolve disputes and enforce our policies

Order and transaction records may be retained as required for tax, accounting, fraud prevention, legal compliance, and dispute resolution.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

These safeguards may include:

SSL encryption
Secure payment gateways
Restricted access to sensitive information
PCI-compliant payment processing providers
Fraud prevention and account security tools

Payment information is processed securely by third-party payment providers. SoftRevive LLC does not store full credit card details on our servers. Please note that no method of internet transmission or electronic storage is completely secure. We recommend avoiding the submission of sensitive or confidential information through unsecured channels.

11. Your Rights & Choices

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Request data portability
Opt out of marketing communications

You can exercise these rights by contacting us.

12. CCPA/CPRA (California Residents)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what personal information we collect and how it is used
Right to request deletion of your personal information
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information
Right to limit the use of sensitive personal information, where applicable

SoftRevive LLC does not sell personal information for money. However, certain cookies, pixels, analytics, or advertising tools may be considered “sharing” under applicable privacy laws. California residents can exercise their rights by contacting us using the details below or by visiting our Do not sell or share info page.

13. Marketing Communications

Email & SMS Marketing

If you subscribe to our email list, opt in to SMS marketing, or otherwise agree to receive marketing communications, SoftRevive LLC may send you product updates, promotions, offers, and wellness or recovery-related content.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails or by contacting us at support@softrevive.com.

You can opt out of SMS marketing at any time by replying “STOP” to any marketing text message. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

Your consent to receive marketing communications is not required to make a purchase.

14. Children’s Privacy

Our Services are intended for users who are at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under 13 or from minors where prohibited by applicable law.

15. International Data Transfers

Your data may be processed in the United States or other countries. We use appropriate safeguards for international transfers, including standard contractual clauses where required.

16. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

18. Contact Us

If you have any questions or wish to exercise your rights:

Website name: SoftRevive.com
Company Name: SoftRevive LLC
Address: 11978 Glencoe Dr, Thornton, CO 80233, United States
Email: support@softrevive.com
Phone: +1 833-763-8738
Registration Number: 20251817336
Contact Form: Here

Service Hours:
8:00 AM - 5:00 PM (Mon-Fri)
Time Zone: (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We aim to respond to all feedback within 24 hours.