SoftRevive Warranty Policy for Vacuactivus Products
SoftRevive is committed to delivering premium wellness and recovery equipment backed by reliable warranty support. All Cryonick products include manufacturer warranty coverage designed to protect customers from defects in materials, workmanship, and core system performance.
This warranty applies only to the original purchaser and begins on the date the product is delivered.
1. Warranty Coverage
All Cryonick products sold by SoftRevive include the following manufacturer-backed coverage:
Structural Frame & Body Components
- Covered for 1 year against defects in materials and workmanship.
Motors
Mechanical & Electrical Parts
Labor
- Covered for 1 year on eligible repairs performed by an authorized technician.
High-Wear Digital Components
- Headphone jacks, USB ports, SD inputs, and other accessory-level connectors: 90 days
- Touchscreen displays and media-related parts: 90 days
2. What SoftRevive Will Do
During the warranty period, SoftRevive (in partnership with the manufacturer) will:
- Repair defective parts
- Ship replacement parts and provide instructions
- Replace the product when necessary
- Refund the purchase price only if the unit cannot be repaired or replaced
In many cases, minor issues will be resolved by sending replacement parts and remote support rather than dispatching a technician. Repairs that require a technician will be completed within a reasonable timeframe, typically within 90 days of proper claim submission.
3. Maintenance Requirements
To maintain warranty eligibility, Cryonick products must receive routine service every four (4) months, performed by:
- A SoftRevive-approved technician
- Or an authorized service center
Failure to maintain proper service records may affect coverage.
4. What Is Not CoveredThis warranty does not cover damage or issues caused by:
- Improper installation or self-installation
- Misuse, abuse, or operation outside recommended guidelines
- Fire, flooding, lightning, or other environmental conditions
- Dropping, impact damage, or physical force
- Unauthorized repairs, modifications, or tampering
- Use of non-OEM replacement parts
- Operating the product with incorrect electrical supply
- Continued use after a fault has been detected
- Relocation, transportation, or disassembly not performed by an authorized provider
Excluded Items (Not Covered Under Warranty)
These items naturally wear over time or are considered consumables:
- Cords, plugs, cables, connectors
- Switches, buttons, knobs
- Belts, pedals, covers, neoprene skirts
- LED lights, lamps, seals, filters
- Hinges, bearings, springs, pulleys
- Cosmetic components (pads, decorative trim, plastic covers)
Software-related issues or updates are not covered unless they directly affect the machine’s ability to function in its intended use.
5. Claim Process
To submit a warranty claim, customers must:
- Contact SoftRevive Support within 10 days of noticing the issue.
- Provide proof of purchase (SoftRevive invoice or order confirmation).
- Provide photos or videos of the issue when requested.
- Allow inspection by an authorized technician or service representative.
- Provide access to the machine for diagnosis or repair.
SoftRevive coordinates directly with the manufacturer to complete the service process as quickly as possible.
6. Payment & Warranty Status
Warranty coverage is dependent on full payment.
If the customer does not complete payment for the product or any required service fees within 20 days of delivery or installation:
- Warranty coverage becomes void
- Technical support may be suspended
- Coverage cannot be reinstated unless all outstanding balances are fully resolved
7. Limitation of Liability
The SoftRevive Cryonick Warranty is the exclusive warranty for Cryonick equipment.
SoftRevive is not liable for:
- Loss of revenue or business
- Service disruptions
- Property damage unrelated to the product
- Substitute equipment costs
- Any incidental or consequential damages
Implied warranties (merchantability or fitness for a particular purpose) are limited to the terms of this document.
8. Governing Terms
This warranty policy replaces all previous verbal or written warranty statements.
SoftRevive reserves the right to update or modify this warranty policy at any time.
9. Need Support?
SoftRevive Product Support Team
- Email: support@softrevive.com (or your preferred address)
- Hours: Monday–Friday
- Response time: typically within 24 hours
- Service appointments must be scheduled in advance
We’re here to ensure your Vacuactivus equipment delivers exceptional results and long-term performance.
