Last updated: 16/01/2026
At SoftRevive, we offer secure and flexible payment options to make purchasing premium wellness, Pilates, and recovery equipment simple, transparent, and safe.
Accepted Payment Methods
We currently accept the following payment types:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- UnionPay
- JCB
- Elo
- Shop Pay
- PayPal
- Google Pay
All payments are processed in U.S. Dollars (USD) unless otherwise stated at checkout.
Payment Security
Your payment security is our top priority.
- All transactions on softrevive.com are protected using SSL (Secure Socket Layer) encryption
- Sensitive payment information is never stored on our servers
- Payments are processed through trusted, PCI-compliant payment gateways
- This ensures your personal and financial information remains private and secure at all times
Order Authorization & Verification
To protect our customers and prevent fraud:
- Orders may be subject to payment or identity verification prior to processing
- We may contact you to confirm billing or shipping details if required
- SoftRevive reserves the right to hold, delay, or cancel orders that fail verification checks
Order Modifications & Cancellations
- Orders may be modified or cancelled within 24 hours of placement, provided the order has not entered processing, production, or shipping
- After 24 hours, orders may already be in fulfillment and cannot be modified or cancelled
- Once an order has shipped, it cannot be cancelled or changed
- Customers are responsible for reviewing order details carefully before submitting payment
- For full cancellation and refund eligibility, please refer to our Returns & Refunds Policy.
Failed or Declined Payments
If your payment is declined:
- Verify that your billing details match your card issuer’s records
- Ensure sufficient funds or available credit
- Contact your bank or card provider if the issue persists
- You may also try an alternate payment method at checkout
SoftRevive is not responsible for delays caused by declined or failed payments.
Taxes & Additional Charges
- Applicable sales tax is calculated at checkout based on your shipping address
- Shipping, freight, white-glove delivery, and installation fees (if applicable) are clearly displayed before payment confirmation
- No hidden charges are added after checkout
Contact Us
If you have questions regarding payment methods or experience issues during checkout, please contact us:
Website name: SoftRevive.com
Company Name: SoftRevive LLC
Address: 11978 Glencoe Dr, Thornton, CO 80233, United States
Email: support@softrevive.com
Phone: +1 833-763-8738
Registration Number: 20251817336
Contact Form: Here
Service Hours:
8:00 AM - 5:00 PM (Mon-Fri)
Time Zone: (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We aim to respond to all feedback within 24 hours.