FAQ's

Last Updated: November 12, 2025

Registered Company Name: SoftRevive LLC

Registration Number: 20251817336

Address: 11978 Glencoe Dr, Thornton, CO 80233, United States

Business Hours: 8:00 AM - 5:00 PM (Mon-Fri), (GMT-07:00) Mountain Standard Time (Denver)

1. General Questions

Q1: What is SoftRevive?
A: SoftRevive LLC is a trusted online retailer specializing in high-quality products shipped across all U.S. states. We partner directly with manufacturers to ensure authentic, reliable products and fast delivery.

Q2: Where is SoftRevive located?
A: Our registered office is at 834-F S Perry Street #1191, Castle Rock, Colorado 80104, United States.

Q3: How can I contact SoftRevive?
A: You can reach us via:

Telephone: +1 833-763-8738
Email: support@softrevive.com
Business Hours: 8:00 AM - 5:00 PM (Mon-Fri), (GMT-07:00) Mountain Standard Time (Denver)

2. Ordering & Payment

Q4: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Diners Club, Union Pay, JCB, Elo, Shop Pay, PayPal, and Google Pay.

Q5: Is it safe to use my credit card on your website?
A: Yes. All transactions are encrypted via SSL, ensuring your payment information is secure.

Q6: Can I cancel or modify my order?
A: Orders can be canceled or address changes requested within 12 hours of placement. After that, the order may already be processed or shipped.

3. Shipping & Delivery

Q7: Do you ship nationwide?
A: Yes, we ship to all U.S. states, including Alaska, Hawaii, and U.S. Territories.

Q8: How long does delivery take?
A: Standard delivery takes 7–14 business days (Mon-Fri). For Alaska, Hawaii, and U.S. Territories, it may take 14–21 business days (Mon-Fri)

Q9: Is shipping free?
A: Yes, all orders within the United States qualify for free standard shipping unless stated otherwise on the product page.

Q10: What should I do if my order is delayed?
A: If your order is delayed beyond the estimated delivery time, contact our support team at support@softrevive.com or +1 833-763-8738

4. Returns, Refunds & Damaged Items

Q11: What is your return policy?
A: Items can be returned within 30 business days (Mon-Fri) of delivery.

Q12: How long does a refund take?
A: Refunds are processed within 10 business days (Mon-Fri) of receiving the returned item.

Q13: Is there a restocking fee?
A: Yes, a 20% restocking fee applies to returned items.

Q14: Can I exchange a product?
A: No, exchanges are not available. Please return the item and place a new order if needed.

Q15: What should I do if my item is damaged?
A: Report damaged items within 48 hours of delivery via email or phone. Include photos of the damage to expedite processing.

5. Account & Security

Q16: Do I need an account to place an order?
A: Not necessarily. Guest checkout is available, but creating an account allows easier order tracking and faster checkout.

Q17: How do I reset my password?
A: Use the “Forgot Password” link on the login page and follow instructions sent to your registered email.

Q18: How is my personal information protected?
A: Personal data is handled according to our Privacy Policy, using SSL encryption and secure servers.

6. Product Information

Q19: Are your products authentic?
A: Yes. SoftRevive partners directly with manufacturers to ensure 100% authentic products.

Q20: Can product availability change?
A: Yes, availability is limited. We reserve the right to update stock or discontinue products at any time.

7. Legal & Compliance

Q21: Do you sell my personal data?
A: No. SoftRevive do not sell personal information. See our Do Not Sell My Data page for more details.

Q22: Which laws apply to my purchase?
A: All transactions are governed by U.S. federal law and the laws of the State of Colorado.

8. Miscellaneous

Q23: What if I have questions not covered here?
A: Contact our support team via email or phone. We will respond promptly during business hours.

Q24: How can I stay updated on new products and offers?
A: Subscribe to our newsletter during checkout or on the homepage to receive updates and exclusive offers.

Contact Information