Last Updated: November 12, 2025
Welcome to our Frequently Asked Questions section. This page provides clear and concise answers to common questions regarding ordering, shipping, delivery, returns, payments, product information, warranties, and privacy.
Ordering & Payment
Q1: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Diners Club, Union Pay, JCB, Elo, Shop Pay, PayPal, Amazon Pay and Google Pay.
Q2: Is it safe to use my credit card on your website?
A: Yes. All transactions are encrypted via SSL, ensuring your payment information is secure.
Q3: Can I cancel or change my order after placing it?
A: Orders can be cancelled or modified within 12 hours of purchase. Once processing, production or shipping begins, changes and cancellations are no longer possible. Please double-check your shipping details before placing your order.
Q4: How can i track my orders?
A: Once shipped, you’ll receive a shipment confirmation email containing a tracking link and a tracking number for real-time updates. Tracking link and the tracking number may take 24–48 hours to become active on the carrier’s website. You may check your order status via the tracking link and also in Track My Order page on our website.
Q5: What about taxes?
A: All prices are Tax-exclusive. Applicable sales tax is calculated at checkout where applicable. Where sales tax is not collected, customers may be responsible for applicable taxes under their state or local laws
Shipping & Delivery
Q6: Where does SoftRevive LLC usually ship?
A: SoftRevive LLC currently ships within the United States only, including the continental U.S., Alaska, Hawaii, and U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands. We do not offer international shipping at this time. Please note that we also do not ship to P.O. Boxes or APO/FPO/DPO addresses, and some products may require special handling due to their size or weight.
Q7: How long does delivery take?
A: In-stock products are generally processed within 3–7 business days. After shipment, estimated delivery is usually 6–10 business days within the continental U.S. and 14–21 business days for Alaska, Hawaii, and U.S. territories. Freight, custom, limited-stock, or made-to-order products may take longer depending on product type, destination, carrier scheduling, inventory availability, and special delivery requirements. Please review our shipping policy for full details.
Q8: Is shipping free?
A: Yes, all orders within the United States qualify for free shipping.
Q9: How are large or heavy items delivered?
A: Oversized products are shipped via freight carriers and delivered curbside or driveway only.
This means:
- No indoor delivery or assembly
- Delivery is scheduled in advance
- You may need to be present to receive the shipment
White-glove delivery may be available for select products.
Q10: What should I do if my order arrives damaged?
A: Inspect the shipment at delivery. Any visible freight damage must be noted on the delivery receipt or Bill of Lading before signing. Report damage within 48 hours with photos of the product and packaging. Failure to report damage within the required timeframe may limit or deny claim eligibility.
Returns & Refunds
Q11: Can I return my order after purchase?
A: Most eligible products may be returned within 30 days, provided the return is authorized in advance and the product meets our return conditions. Some brands or product types have different return windows, non-returnable conditions, or special requirements. Please review our return & refund policy before requesting a return.
Q12: Who pays for return shipping and fees?
A: Customers are generally responsible for return shipping, freight, handling, routing, and related return costs unless a brand-specific exception applies. Most SoftRevive LLC products do not have a restocking fee, but a 20% restocking fee applies to approved returns for Golden Designs, Maxxus saunas, Dynamic Saunas and Dynamic Cold Therapy products. Please review our return & refund policy for full details.
Q13: How long does it take to receive a refund?
A: Once your return is approved and inspected, refunds are issued to the original payment method. Processing times vary by brand but typically take 5–15 business days. Refunds may be reduced by return shipping costs, restocking fees, or other applicable charges.
Q14: Can I exchange a product?
A: SoftRevive LLC does not offer direct exchanges. To obtain a different item, please initiate an approved return (if eligible) and place a new order separately.
Warranty Information
Q15: Who provides the warranty for SoftRevive products?
A: All products sold by SoftRevive LLC on softrevive.com are covered by manufacturer warranties. SoftRevive LLC acts as an authorized dealer & reseller, while all warranty claims, approvals, and services are handled directly by the respective brand. For detail info, visit our warranty policy.
Q16: How do I submit a warranty claim?
A: To start a warranty claim, contact support@softrevive.com with your order number, product name, issue description, and photos/videos. Our team will coordinate with the manufacturer to process your claim and arrange a repair or replacement if approved.
A: To start a warranty claim, contact support@softrevive.com with your order number, product name, issue description, and photos/videos. Our team will coordinate with the manufacturer to process your claim and arrange a repair or replacement if approved.
Q17: What is typically covered under warranty?
A: Warranties generally cover manufacturing defects in materials and workmanship under normal use. Coverage periods and included components vary by brand and product, so we recommend reviewing the specific warranty details on each product page.
A: Warranties generally cover manufacturing defects in materials and workmanship under normal use. Coverage periods and included components vary by brand and product, so we recommend reviewing the specific warranty details on each product page.
Q18:What is not covered under warranty?
A: Warranty does not cover normal wear and tear, cosmetic damage, misuse, improper installation, unauthorized repairs, or environmental damage. Some products may also have limitations for commercial use.
Product Information
Q19: Are all products on softRevive.com authentic and authorized?
A: Yes. All products sold on softRevive.com are sourced through verified manufacturer or authorized distributor relationships. We do not sell counterfeit, gray-market, or unauthorized products. Every item is backed by official brand supply chains and manufacturer support.
Q20: How are your products fulfilled and delivered?
A: Depending on the brand, products are shipped directly from manufacturer or authorized distributor warehouses. This ensures proper handling of high-value and oversized items, accurate tracking, and reliable delivery coordination, including freight or curbside delivery where applicable.
Q21: Do your products come with manufacturer warranties?
A: Yes. All eligible products are covered by manufacturer-backed warranties, which vary by brand. SoftRevive LLC helps facilitate warranty claims and support, but warranty service is ultimately handled by the respective manufacturer.
A: Yes. All eligible products are covered by manufacturer-backed warranties, which vary by brand. SoftRevive LLC helps facilitate warranty claims and support, but warranty service is ultimately handled by the respective manufacturer.
Q22: What role does SoftRevive LLC play after purchase?
A: SoftRevive LLC acts as your primary point of contact for order support, including order confirmation, delivery coordination, return requests, and warranty assistance. When needed, we coordinate directly with brand partners to resolve any issues according to manufacturer policies. Please refer to our brand partners & authorizations page for more info.
A: SoftRevive LLC acts as your primary point of contact for order support, including order confirmation, delivery coordination, return requests, and warranty assistance. When needed, we coordinate directly with brand partners to resolve any issues according to manufacturer policies. Please refer to our brand partners & authorizations page for more info.
Q23: How can I stay updated on new products and offers?
A: Please subscribe to our newsletter during checkout or on the homepage to receive updates and exclusive offers.
A: Please subscribe to our newsletter during checkout or on the homepage to receive updates and exclusive offers.
Privacy & Security
Q24: How is my personal information protected?
A: Personal data is handled according to our Privacy Policy, using SSL encryption and secure servers.
Q25: Do you sell my personal data?
A: We do not knowingly sell or share the personal information of individuals under the age of 18. See our do not sell or share info page for more details.
Contact Information
If your questions are not covered with above faqs, please contact us at,
Website name: SoftRevive.com
Company Name: SoftRevive LLC
Address: 11978 Glencoe Dr, Thornton, CO 80233, United States
Email: support@softrevive.com
Phone: +1 833-763-8738
Registration Number: 20251817336
Contact Form: Here
Service Hours:
8:00 AM - 5:00 PM (Mon-Fri)
Time Zone: (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We aim to respond to all feedback within 24 hours.