Terms of service

Last updated: January 15, 2026

OVERVIEW

Welcome to SoftRevive LLC ("company", "we," "our," or "us"). We operate the website softrevive.com and all related content, features, tools, products, and services (collectively, the “Services”). These Terms of Service (“Terms”) govern your use of our Services and form a legally binding agreement between you and SoftRevive LLC. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT USE

You represent that:

• You are at least the age of majority in your jurisdiction (minimum 18 years old)
• You have the legal capacity to enter into this agreement

If you use the Services on behalf of a business, you confirm that you have authority to bind that entity.

You agree to:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 2 – PRODUCTS & REPRESENTATIONS

We make every effort to display products accurately. However:

• Colors, textures, and appearance may vary due to device settings, lighting conditions during photography, digitally edited or AI-enhanced backgrounds for visual consistency
• Product specifications and availability may change without notice
• Some products may be discontinued at any time

We do not guarantee that products will meet subjective expectations beyond stated specifications.

We reserve the right to:

• Limit quantities
• Refuse orders
• Restrict sales by region or customer

SECTION 3 – HEALTH & WELLNESS DISCLAIMER

SoftRevive LLC products are intended for general wellness, recovery, fitness, relaxation, and personal care purposes only. Products sold on our Website are not medical devices unless expressly stated. SoftRevive LLC does not provide medical advice, diagnosis, treatment, or health recommendations.

Statements about wellness, recovery, performance, relaxation, circulation, cold therapy, sauna use, or other product benefits are provided for general informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. These statements have not been evaluated by the FDA unless expressly stated.

Always consult a licensed healthcare professional before using any product that may affect your health, especially if you have a medical condition, are pregnant, take medication, or have concerns about product suitability.

You agree to read and follow all manufacturer instructions, safety warnings, maintenance requirements, and installation guidelines. You are responsible for ensuring that any product purchased is suitable for your intended use, space, electrical requirements, physical condition, and local requirements before purchase or use.

Individual results may vary. Testimonials, reviews, examples, or product experiences shown on the Website reflect individual experiences and are not guarantees of results.

To the fullest extent permitted by law, SoftRevive LLC is not responsible for injuries, damages, or losses resulting from misuse, improper installation, failure to follow manufacturer instructions, unauthorized modifications, or use of products contrary to safety guidelines.

SECTION 4 – ORDERS & ACCEPTANCE

When placing an order, you are submitting an offer to purchase.

We reserve the right to:

• Accept or decline any order
• Cancel orders due to errors, fraud suspicion, or product unavailability

Orders are only confirmed once payment is successfully processed.

You agree that:

• Purchases are for personal use only (not resale unless authorized)
• You have reviewed your order before submission

SECTION 5 – PRICING, BILLING & TRANSPARENCY

Prices are subject to change without notice.

Prices displayed:

• All prices are sales Tax-exclusive. Any applicable sales tax is shown at checkout before payment confirmation where applicable. Where sales tax is not collected, customers may be responsible for applicable taxes under their state or local laws
• May differ from third-party marketplaces or partners

Where applicable:

• Pricing is set in accordance with each brand’s published policies, including Minimum Advertised Price (MAP) requirements where applicable.
• SoftRevive LLC does not artificially inflate reference prices

You agree to:

• Provide accurate billing information
• Authorize all charges made to your payment method

SECTION 6 – PAYMENT & CHARGEBACK POLICY

Payments are processed securely through third-party providers, such as Shopify Payments, PayPal, or financing providers. SoftRevive LLC does not store full credit card details. Before initiating a chargeback or payment dispute, you agree to contact us at support@softrevive.com , so we can review and attempt to resolve the issue. Improper, false, or fraudulent chargebacks may result in account suspension, order cancellation, or recovery of applicable costs where permitted by law. This does not limit any rights you may have under applicable consumer protection laws or your payment provider’s dispute process.

SECTION 7 – SHIPPING & DELIVERY

Shipping timelines are estimates and not guaranteed.

We are not responsible for delays caused by:

• Carriers disruptions
• Peak holiday periods
• Severe weather
• Supply-chain issues
• External factors beyond our control

If a shipment is delayed beyond the estimated timeframe, we will notify you when required. Risk of loss transfers to you once the product is handed to the carrier. For more info, please refer to our shipping policy.

SECTION 8 – RETURNS & REFUNDS

All returns and refunds are governed by our Return & Refund Policy.

We reserve the right to inspect returned products and determine refund eligibility based on product condition, return authorization, packaging, missing parts, and compliance with the applicable return requirements. Refunds may be reduced by applicable restocking fees, return shipping costs, freight costs, handling fees, or other service-related charges as described in our Return & Refund Policy.

This does not limit or exclude any rights you may have under applicable consumer protection laws. Any disputes regarding return eligibility, refund amounts, restocking fees, return shipping costs, or other return-related charges will be handled in accordance with Section 21 – Dispute Resolution.

SECTION 9 – MANUFACTURER WARRANTIES

Manufacturer warranties, where available, are provided by the respective brand or manufacturer according to their official warranty terms. SoftRevive LLC may assist customers with warranty guidance, documentation, or claim facilitation, but we do not provide direct warranty service unless expressly stated. 

Warranty coverage, service approval, repairs, replacement parts, and final warranty decisions are handled by the applicable manufacturer. Product-specific warranty terms may vary by brand, model, configuration, or manufacturer updates. Please review our Warranty Policy and applicable product page information before purchasing.

SECTION 10 – INTELLECTUAL PROPERTY

All content on the Website including text, images, graphics, logos, videos, and design is owned by SoftRevive LLC or its licensors.

You may not:

• Copy, reproduce, distribute, or exploit content
• Use trademarks without permission

All rights are reserved.

SECTION 11 – OPTIONAL TOOLS

We may provide access to third-party tools.

These tools are provided:

• “As is”
• Without warranties or endorsements

We are not liable for any issues arising from third-party tools.

SECTION 12 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites.

We are not responsible for:

• Content accuracy
• Privacy practices
• Transactions made on third-party sites

SECTION 13 – SHOPIFY RELATIONSHIP

Our store is powered by Shopify.

All transactions are between you and SoftRevive LLC on the website softrevive.com.

Shopify is not responsible for:

• Product quality
• Fulfillment
• Disputes

You release Shopify from all related claims.

SECTION 14 – USER CONTENT & FEEDBACK

If you submit content (reviews, feedback, etc.):

• You grant us a perpetual, royalty-free license to use it
• You confirm it does not violate any laws or rights

We may remove content at our discretion.

SECTION 15 – ERRORS & INACCURACIES

We reserve the right to:

• Correct errors in pricing, descriptions, or availability
• Cancel orders affected by such errors

SECTION 16 – PROHIBITED USES

You may not:

• Use the Services for unlawful purposes
• Violate laws or regulations
• Interfere with system security
• Submit false or misleading information
• Engage in fraud, scraping, or hacking

Violations may result in termination.

SECTION 17 – TERMINATION

We may suspend or terminate access at any time.

Certain provisions will survive termination, including:

• Liability limitations
• Indemnification
• Intellectual property

SECTION 18 – DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available.”

We do not guarantee:

• Error-free operation
• Continuous availability
• Specific results

SECTION 19 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, SoftRevive LLC, its owners, employees, partners, service providers, suppliers, or affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, data, business opportunity, or use.

To the fullest extent permitted by law, SoftRevive LLC is not liable for injuries, damages, losses, or claims resulting from:

• Misuse or improper use of products
• Failure to follow manufacturer instructions or safety warnings
• Improper installation, assembly, maintenance, or relocation
• Unauthorized repairs or modifications
• Use of products for purposes other than their intended use
• Health-related reliance on product information without professional advice

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 20 – INDEMNIFICATION

You agree to indemnify SoftRevive LLC against claims arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of laws or third-party rights

SECTION 21 – DISPUTE RESOLUTION

A. Resolving Concerns With SoftRevive First

If you have a concern related to your order, product, delivery, return, refund, warranty support, account, or use of our Services, we ask that you contact SoftRevive LLC first at support@softrevive.com. Most issues can be resolved through direct communication. Before either party begins arbitration or another formal legal process, both you and SoftRevive LLC agree to allow at least thirty (30) days for a good-faith resolution attempt, unless immediate legal action is necessary to prevent serious harm.

B. Arbitration for Unresolved Disputes

If a dispute cannot be resolved through the process above, the dispute will be handled through final and binding arbitration instead of a court proceeding, except where small claims court or temporary injunctive relief is allowed under this section. Arbitration will be administered by the American Arbitration Association (AAA) under the Consumer Arbitration Rules in effect at the time the claim is filed. Unless both parties agree otherwise, arbitration will take place in Adams County, Colorado.

C. Option to Opt Out of Arbitration

SoftRevive LLC gives customers the option to opt out of arbitration.

To opt out, email support@softrevive.com within thirty (30) days of first accepting these Terms.

Your opt-out request must include:

• Your full name
• Your email address
• Your order number, if applicable
• A clear statement that you do not want to participate in arbitration

Choosing to opt out of arbitration does not affect the rest of these Terms or your ability to purchase from or use SoftRevive’s Services.

D. Individual Resolution Only

To the fullest extent allowed by law, disputes must be handled individually. You and SoftRevive LLC agree not to bring, join, or participate in any class action, class arbitration, representative action, consolidated claim, or similar group proceeding.

E. Small Claims Option

Either party may bring an individual dispute in small claims court if the claim qualifies and remains within that court’s limits.

F. Urgent Legal Protection

Either party may request temporary injunctive or equitable relief from a court when immediate action is needed to prevent serious or irreparable harm, including fraud, unauthorized account or system access, misuse of intellectual property, or security-related issues.

SECTION 22 – GOVERNING LAW

These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located in Colorado, where applicable.

SECTION 23 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.

SECTION 24 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SoftRevive LLC regarding your use of the Services and supersede any prior agreements or understandings.

SECTION 25 – ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms and our rights and obligations at any time without notice to you.

SECTION 26 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

SECTION 27 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Website name: SoftRevive.com
Company Name: SoftRevive LLC
Address: 11978 Glencoe Dr, Thornton, CO 80233, United States
Email: support@softrevive.com
Phone: +1 833-763-8738
Registration Number: 20251817336
Contact Form: Here

Service Hours:
8:00 AM - 5:00 PM (Mon-Fri)
Time Zone: (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We aim to respond to all feedback within 24 hours.