SoftRevive Cancellation, Return & Delivery Policy

At SoftRevive, your satisfaction is our top priority. We’re dedicated to ensuring every purchase meets your expectations.
Please review the following policy carefully before placing or returning an order.

1. Order Cancellation

• Orders may be cancelled within 24 hours of purchase for a full refund.

• Cancellations made after 24 hours may be subject to fees as outlined below.

• Once an order has shipped, it can no longer be cancelled and must be processed as a return.

2. Return Eligibility

To qualify for a return:

• A Return Merchandise Authorization (RMA) number must be issued by SoftRevive before sending your product back.

• Returns must be initiated within 30 days of delivery.

• All items must be returned in their original packaging and condition.

• The buyer assumes responsibility for shipping, handling, restocking, and any related costs.

• Returns without an RMA will be refused and returned at the buyer’s expense.

3. Inspection & Refund Process

Refunds are processed once:

1. The returned goods are received by SoftRevive.

2. The items are inspected for damage or misuse.

3. The return is approved at SoftRevive’s discretion.

Approved refunds are typically issued within 5 business days after inspection and credited to the original payment method.

SoftRevive reserves the right to:

• Refuse refunds for items not in their original condition or packaging.

• Withhold or cancel payment if return conditions are not met.

  Shipping and handling fees are non-refundable.

4. Shipping, Handling & Restocking Fees

All cancelled or returned orders are subject to the following:

• 20% restocking fee (based on total purchase price)

• All shipping costs to and from the warehouse

• Storage or rerouting fees, if applicable

• A valid RMA number before any return is accepted

Fee Chart

5. Free Delivery & Damage Protection

Every SoftRevive sauna purchase includes free curbside delivery and damage protection insurance within the 48 contiguous United States.

Delivery Process

• Orders ship via trusted freight carriers.

• The carrier will contact you 24–48 hours before delivery to schedule a date and time (Monday–Friday) with a 4-hour window.

⚠️ The carrier will not deliver without first confirming your appointment.

Delivery Details

• Shipping times are estimates and may vary due to weather, transit, or carrier scheduling.

• Freight shipments may arrive in one or more boxes, strapped securely to a pallet.

• Deliveries are made with a 53-foot semi-truck and include curbside or driveway unloading only.

• For special delivery conditions (remote area, long driveway, apartment, stairs, etc.), please contact SoftRevive before shipment for coordination.

6. Upon Delivery

• Inspect all boxes immediately before signing the delivery receipt.

• Note any visible dents, scratches, or damage on the receipt.

• You do not need to open the boxes at this stage—external inspection is sufficient.

• Carriers may deliver to a carport or first-floor entryway depending on accessibility.

• Ensure box dimensions fit through your doorway before delivery day.

7. Assembly & Setup

Your sauna arrives ready to assemble, with all required parts and instructions included.
Typical assembly time: 30–45 minutes, depending on the model.

8. Additional Notes

• Refunds are only issued to the original payment method.

• Shipping and handling fees are non-refundable.

• Any damage or missing parts not reported at delivery may void your return eligibility.

Contact Information

For cancellations, returns, or delivery support, please reach out to:
Customer Service: 833-763-8738
Email: support@softrevive.com

SoftRevive Sauna Warranty

5-Year Limited Warranty

SoftRevive is committed to providing only the highest-quality wellness and recovery equipment. Your sauna is protected by a 5-Year Limited Warranty covering the wood, structure, heating elements, and electronic components against defects in materials and workmanship, starting from the original date of purchase.

This sauna is designed for indoor use only. Installing or operating your sauna outdoors will void this warranty. Damage caused by weather exposure (rain, snow, sun, wind, or extreme temperatures) is not covered. Any modifications to the sauna or its electrical system also void this warranty.

Extent of Coverage

This limited warranty applies to all sauna products manufactured or distributed through Golden Designs, Inc. under the Dynamic brand and sold by SoftRevive within the continental U.S. and Canada.

Coverage applies to the original purchaser at the original installation site only. The warranty becomes effective at the time of purchase and ends when the time period expires, the ownership is transferred, or the sauna is relocated.

Please retain your original sales receipt as proof of purchase—this document is required for any warranty claim. The warranty is non-transferable.

Manufacturer Warranty Details

Golden Designs, Inc. products are built with premium components and inspected for quality assurance. Appliance components such as stereos or digital control panels are warranted by their original manufacturers.

Any parts replaced or exchanged under warranty become the property of Golden Designs, Inc. The company reserves the right to substitute equivalent parts or components if needed.

If a component is determined to be defective, it must be returned to Golden Designs, Inc. for inspection. Customers are responsible for shipping costs, customs duties, or insurance associated with sending or receiving parts. Proof of purchase must accompany all warranty claims.

Products with altered or removed serial numbers, or falsified purchase documentation, are not eligible for warranty coverage. This warranty covers parts only—labor is not included.

Warranty Limitations

This warranty is void if the sauna has been subjected to misuse, negligence, modification, improper installation, unauthorized repairs, or other conditions beyond the control of Golden Designs, Inc. or SoftRevive.

Examples of conditions that invalidate this warranty include but are not limited to:

• Applying paint, lacquer, or other finishes to the wood

• Installing on non-approved surfaces

• Outdoor installation or use

• Normal wear, weathering, or cosmetic changes over time

• Failure to follow the operating and maintenance instructions

• Damage from electrical issues such as worn receptacles

Surface cracks and minor wood variations are not considered defects, as these are natural characteristics of kiln-dried wood that expand and contract with heat and humidity changes.

Warranty Duration by Use

• Residential Use: 5-Year limited warranty on heating elements and electronics; 1-Year limited warranty on the wood structure

• Commercial Use: 1-Year limited warranty on heating elements, electronics, and structure

SoftRevive Support

At SoftRevive, we stand behind every product we sell. If you experience an issue covered under this warranty, our team will help facilitate communication and support between you and Golden Designs, Inc. to ensure your sauna is serviced quickly and correctly.

For warranty claims or questions, please contact:
support@softrevive.com
www.softrevive.com

Why Buy From SoftRevive?

At SoftRevive, we know you have options when it comes to Pilates and recovery equipment. That’s why we go above and beyond to make your experience premium, reliable, and worry-free — from the moment you browse to the day your equipment arrives.

Here’s what makes us different:

Free & Fast Shipping

Every order ships free across the continental U.S. with reliable carriers you can trust. No hidden fees, no surprises — just smooth delivery from our warehouse to your home or studio.

We offer a Price Match Promise on all products.

If you find the same item at a lower authorized price, contact us before or after your purchase — we’ll gladly match it. At SoftRevive, we believe investing in your health should always come with fairness and transparency.

Premium Support

Our U.S.-based team provides exceptional customer care before and after your purchase. From setup questions to warranty support, we’re here to ensure your experience is as smooth as your Pilates glide.

Why Customers Choose SoftRevive

• Trusted supplier of high-ticket Pilates & recovery equipment

• Exclusive partnerships with premium brands like Elina Pilates

• Studio-grade machines designed for both home and professional use

• Transparent policies, fair prices, and real people behind every order

Experience the SoftRevive Difference

When you invest in Pilates or recovery equipment, you deserve a partner who values your time, your goals, and your trust. At SoftRevive, we’re proud to deliver not just products, but an experience that makes your wellness journey stronger.