At SoftRevive LLC ("company", "we," "our," or "us"), all products are backed by manufacturer warranties. Coverage varies by brand and product type. SoftRevive LLC is an authorized dealer and reseller for the brands featured on our store (softrevive.com), and warranty services are fulfilled by the respective manufacturers.
Important Warranty Conditions
- Valid only for the original purchaser
- Proof of purchase is required
- Warranty periods begin from delivery or invoice date (depending on brand)
- Repaired/replaced parts are covered for the remaining warranty period only
- Warranty may be void due to misuse, improper installation, or unauthorized service
Brand-Specific Warranty Details
Therabody
Coverage
- Devices: 1 Year
- Accessories: 90 Days
Includes
- Manufacturing defects under normal use
Important Conditions
- Must be purchased from an authorized seller
- Warranty service handled only by Therabody
Excludes
- Wear & tear, misuse, unauthorized repairs, cosmetic damage
Elina Pilates
Coverage
- 10 Years: Commercial frames
- 5 Years: Selected reformer frames
- 3 Years: Domo reformer frame
- 2 Years: Other parts
- 90 Days: Upholstery
Important Conditions
- Proper maintenance required (e.g., spring replacement)
- Home-use products void warranty if used commercially
Excludes
- Installation, shipping, misuse, environmental damage
The Core Collab
Coverage
- 10 Years: Frame
- 2 Years: Moving parts
Important Conditions
- Applies to normal home or studio use
- Freight and installation not included
Excludes
- Wear items, misuse, environmental damage
VibePlate
Coverage
- Limited Lifetime Warranty (structural frame – residential use)
Important Conditions
- Applies only to home use
- Claims handled in coordination with manufacturer
Excludes
- Misuse, improper installation, cosmetic damage
Dynamic Cold Therapy
Coverage
- 1 Year on all parts
Includes
- Manufacturing defects under normal use
Vacuactivus / Cryonick
Coverage
- 1 Year: Structure, motors, mechanical & electrical parts
- 90 Days: High-wear components
Important Conditions
- May require professional installation
- Regular maintenance required
- Extended warranty may be available
Excludes
- Consumables, misuse, improper installation, unauthorized service
Golden Designs, Maxxus Saunas & Dynamic Saunas
Coverage
- Up to 5 Years: Heating elements & electronics
- 1 Year: Wood structure & accessories
Important Conditions
- Non-transferable and tied to original installation location
- Parts-only warranty (labor not included)
Excludes
- Misuse, environmental exposure, commercial use, natural wood changes
Warranty Claims Process
To submit a claim:
- Contact SoftRevive LLC Support: support@softrevive.com
- Provide:
- Order number
- Product & brand
- Description of issue
- Photos/videos
- We coordinate with the manufacturer
- Approved claims are resolved via repair or replacement
General Warranty Limitations
Warranty does not cover:
- Normal wear and tear
- Cosmetic damage
- Improper installation or setup
- Unauthorized repairs or modifications
- Environmental damage (humidity, outdoor use, etc.)
- Commercial use (unless explicitly allowed)
Limitation of Liability
Manufacturers are not liable for:
- Indirect or consequential damages
- Loss of use, revenue, or business interruption
- Improper use or installation
Warranty Information Disclaimer
This page provides a general summary of manufacturer warranty terms by brand. Warranty coverage may vary by product, model, configuration, or manufacturer updates. If a product page includes specific warranty details, those details apply to that product. If no warranty details are shown on the product page, please refer to this Warranty Policy or contact SoftRevive LLC before purchase for confirmation. SoftRevive LLC does not provide direct warranty service. Warranty approvals, repairs, and replacements are handled by the respective manufacturer.
Contact Us
If you have any further concerns regarding warranty, contact us below:
Website name: SoftRevive.com
Company Name: SoftRevive LLC
Address: 11978 Glencoe Dr, Thornton, CO 80233, United States
Email: support@softrevive.com
Phone: +1 833-763-8738
Registration Number: 20251817336
Contact Form: Here
Service Hours:
8:00 AM - 5:00 PM (Mon-Fri)
Time Zone: (GMT-07:00) Mountain Standard Time (Denver)
Response Time: We aim to respond to all feedback within 24 hours.